Stronger with BPP

TERMS & CONDITIONS

Introduction

Stronger with BPP is a physiotherapist-led, small-group strength and conditioning program designed to support safe, effective movement. Our sessions are delivered in a boutique gym environment and focus on building long-term strength, mobility, and confidence.

Classes are led exclusively by qualified physiotherapists and capped at a maximum of four participants to ensure personalised guidance. Stronger with BPP is suitable for people returning to exercise after injury, pregnancy, or time away from training, as well as those seeking a sustainable approach to strength training.

General Terms and Conditions

By booking and participating in any Stronger with BPP class, you agree to be bound by these Terms and Conditions (“Terms”).

We reserve the right to amend these Terms from time to time. Any updated version will be published on our website and/or booking platform, and continued participation constitutes acceptance of the revised Terms.

Assumption of Risk

By participating in Stronger with BPP classes, you acknowledge that physical exercise involves inherent risks, including physical exertion and the possibility of injury.

While sessions are led by qualified physiotherapists and designed to be safe and supported, risks may include (but are not limited to) muscle soreness, strains, aggravation of pre-existing conditions, falls, or other injuries.

You agree to follow all instructions provided by the physiotherapist and acknowledge that failure to do so may increase the risk of injury. You participate voluntarily and accept responsibility for your own safety and wellbeing during sessions.

Nothing in these Terms excludes or limits any rights or guarantees that cannot be excluded under Australian Consumer Law.

Medical Disclosure and Responsibility

You confirm that you are medically fit to participate and have disclosed all relevant medical conditions, injuries, physical limitations, or health concerns prior to attending a class.

You acknowledge that it is your responsibility to:

  • Inform the physiotherapist of any injuries, medical conditions, pregnancy, post-partum status, or changes in health

  • Follow professional guidance provided during sessions

  • Stop exercising immediately and notify the physiotherapist if you experience pain, dizziness, or discomfort

Stronger with BPP classes do not replace individual medical treatment or diagnosis.

Release of Liability

To the fullest extent permitted by law, you agree that Stronger with BPP and Brisbane Physiotherapy and Podiatry are not liable for any injury, loss, damage, or expense arising from your participation in classes, except where such liability cannot be excluded under Australian Consumer Law or other applicable legislation.

Indemnity

You agree to indemnify and hold harmless Stronger with BPP and Brisbane Physiotherapy and Podiatry (Magnus Holdings Pty Ltd) from any claims, damages, or expenses arising from your participation in classes, except where caused by negligence or breach of duty that cannot lawfully be excluded.

Media Release

You consent to the use of photographs or video recordings taken during your participation for marketing, educational, or promotional purposes, including use on websites and social media.

If you do not wish to be included in media, you must notify us in writing prior to the class.

Class Packs, Casual Sessions, and Memberships

• All sessions must be pre-paid prior to attendance.

• Sessions may be purchased as casual bookings, class packs, or memberships.

• Class packs, Casual Sessions and Memberships are non-transferable and may only be used by the purchaser.

• Each Class Pack, Casual Session, and Membership has a strict expiry date. Unused sessions will expire and are not refundable.

• Weekly classes purchased under Memberships do not rollover to the subsequent weeks.

• Prices, inclusions, and expiry periods are displayed on our website and booking platform and may change from time to time.

Unless required by law, no refunds, transfers, suspensions, or extensions are offered for class packs or memberships due to change of mind, scheduling issues, illness, injury, or non-attendance.

Membership Payments

Members agree to maintain sufficient funds for scheduled automatic payments. Failed payments may incur a dishonour fee.

Memberships continue on a recurring basis unless cancelled in via the Booking Platform or by emailing reception@brisbanephysiotherapy.com with a minimum of 14 days’ notice.

Timetable

We may update the group training timetable (including class types, times and instructors) from time to time according to business needs and member interest. Changes to the group training classes that we offer will be communicated via our website and booking platform.

Class Cancellations

If you are unable to attend a booked session, cancellations must be made at least 3 hours prior to the class start time.

• Early cancellation (more than 3 hours prior): session credited back to your account

• Late cancellation (within 3 hours): session forfeited

• No show: session forfeited.

Cancellations must be made via the booking platform.

Waitlist Policy

If a class is fully booked, you’re welcome to add yourself to the waitlist via Momence.

How the waitlist works:

  • When a spot becomes available, all members on the waitlist will be notified via SMS at the same time

  • The available spot is offered on a “fastest fingers first” basis

  • The first person to book the spot through Momence secures the place

  • Once a waitlist notification is sent, the open spot will remain available for 60 minutes

  • If the spot is not booked within that time, it will become open for general booking

Important things to know

  • Being on the waitlist does not guarantee you a spot in the class

  • It’s your responsibility to monitor your email and/or Momence notifications

  • Please only join waitlists for classes you are genuinely able to attend

  • Standard cancellation and late-cancellation policies apply once you successfully book a waitlisted spot

We encourage members to check their availability before joining a waitlist so the process remains fair and smooth for everyone.

Arrival for classes

You must be in attendance and ready to participate in a group training class at the class start time specified in relation to the booking.

If you are not present by the class start time, we may give away your reserved spot to another member.

If you arrive more than five minutes late for your class, we reserve the right to exclude you from participating in the class and your class will be forfeited. This is for your safety; to make sure you can adequately warm up in the first block of class.

First time attendees must arrive a minimum of 10 minutes before the scheduled class time.

Personal Property

Participants are responsible for any personal property that they bring to the premises. Stronger with BPP and Brisbane Physiotherapy and Podiatry is not liable for any loss or theft of, or damage to, any personal property that participants brings to the premises, including any items stored in storage areas, except to the extent such loss, theft or damage is caused by Stronger with BPP and Brisbane Physiotherapy and Podiatry's negligence or wilful misconduct.

Behaviour Expectations

All participants are expected to behave respectfully toward staff and other participants.

We reserve the right to refuse service or terminate memberships without refund for inappropriate, unsafe, offensive, or disruptive behaviour.

Children and Animals

For safety reasons:

  • Participants must be at least 16 years of age to attend classes. Participants aged 16 and 17 must have parent consent to participate

  • Children are not permitted in the training space

  • Pets are not permitted on the premises, except registered assistance animals

Gift Vouchers

Gift vouchers:

  • Are redeemable only for services offered by Stronger with BPP

  • Are not redeemable for cash

  • Are non-refundable and non-transferable

  • Have a strict expiry date

Lost or stolen vouchers cannot be replaced.